Palavras-chave
Cadena de suministros
Madurez logística
Bienestar laboral
Como Citar
Resumo
Este estudio analizó la relación entre la madurez de los procesos de la cadena de suministro, medida con el modelo SCOR (Supply Chain Operations Reference) y el bienestar laboral percibido (BLP). A partir de un enfoque cuantitativo y explicativo, se aplicó la técnica de modelado de ecuaciones estructurales basado en mínimos cuadrados parciales (PLS-SEM) sobre una muestra de 91 colaboradores del sector logístico en Costa Rica. Los hallazgos mostraron que la madurez de los procesos de la cadena de suministro se relacionó positiva y significativamente con el BLP (β = 0.446; p < 0.001), explicando cerca del 20% de su varianza. El estudio colaboró con la literatura al ampliar la importancia de la madurez logística no solo como un mecanismo de eficiencia operativa, sino también como un posible recurso organizacional que puede favorecer el bienestar de las personas trabajadoras.
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Este trabalho encontra-se publicado com a Licença Internacional Creative Commons Atribuição-NãoComercial-SemDerivações 4.0.
Direitos de Autor (c) 2026 Miguel Antonio Mora-Artavia